Terms and Conditions

These terms govern your use of the Axiva website and any services we provide. By using our site or engaging us for a project, you're agreeing to these terms. We know legal documents aren't anyone's idea of a good read, so we've kept things as clear as we can while still covering what matters.

1. About these terms

These terms apply to everyone who visits our website or uses our services. If you're entering into a specific project with us, that engagement will also be governed by a separate Statement of Work or service agreement. Where there's a conflict between these general terms and a signed agreement, the signed agreement takes precedence.

2. What we do

Axiva is a software development company. We design, build, and maintain custom software products for businesses. Our work spans payment gateways, finance platforms, HR systems, ERP solutions, school management tools, e-commerce platforms, and digital marketing services. The specifics of what we deliver for any given client are defined in project agreements, not in these terms.

3. Using our website

You're welcome to browse our website, read our content, and use the contact form. A few ground rules, though:

• Don't use automated tools to scrape content or submit forms. Our contact form has protections in place for this, and automated submissions will be discarded.
• Don't attempt to interfere with our site's functionality, probe for vulnerabilities, or exploit any technical issues you find. If you discover a security concern, let us know responsibly at support@axiva.in.
• Don't misrepresent yourself or provide false information through our forms.

4. Intellectual property

Everything on this website belongs to Axiva unless stated otherwise. That includes our design, copy, code, logos, and visual assets. You can't reproduce, distribute, or create derivative works from our site content without written permission from us.

For client projects, intellectual property ownership is defined in each project's agreement. Generally, once a project is fully paid for, the client owns the custom code we've built for them. We retain ownership of our proprietary frameworks, libraries, and tools that we use across multiple projects. These details are always spelled out clearly before any work begins.

5. Project engagements

When you hire us for a project, a few things apply:

• Scope. We define the project scope together. Changes to scope after work has started are handled through a change request process, which may affect timelines and costs.
• Timelines. We provide realistic estimates and work to meet them. However, timelines depend on both parties. Delays in providing feedback, content, or access to systems on your end may push delivery dates.
• Communication. We assign a project lead for every engagement. We expect the same from your side, so that decisions can be made efficiently.

6. Payment terms

Payment schedules, rates, and methods are outlined in each project's agreement. Typically, we work on a milestone basis. Invoices are due within 15 days of issue unless otherwise agreed. If an invoice goes unpaid beyond 30 days, we reserve the right to pause work on the project until payment is received.

All prices quoted are exclusive of applicable taxes unless explicitly stated. You're responsible for any local taxes, duties, or charges that apply in your jurisdiction.

7. Confidentiality

We understand that working together often involves sharing sensitive business information. Both parties agree to keep confidential information private. This means we won't share your business data, trade secrets, or project details with anyone outside the people directly involved in the project. We expect the same courtesy regarding our pricing, methodologies, and internal processes.

This obligation survives the end of any project engagement and remains in effect for three years following the conclusion of our working relationship.

8. Warranties and liability

We take pride in our work, and we stand behind the quality of what we deliver. If something we've built doesn't work as specified, we'll fix it. That's a commitment, not a platitude.

That said, there are limits. Our website content is provided "as is." We don't guarantee it'll be error-free or available 100% of the time. For client projects, warranties and support terms are defined in the project agreement.

To the maximum extent permitted by law, Axiva's total liability for any claim arising from our services will not exceed the fees you've paid us in the 12 months preceding the claim. We're not liable for indirect, incidental, or consequential damages, including lost revenue, lost data, or business interruption.

9. Termination

Either party can end a project engagement by providing 30 days' written notice, unless the project agreement specifies otherwise. If you terminate a project early, you'll owe payment for work completed up to the termination date, plus any non-cancellable expenses we've already incurred.

We can terminate immediately if there's a material breach of these terms or the project agreement. We'll always try to resolve issues through conversation first, but we reserve the right to protect our interests.

10. Third-party services

Our website may link to third-party websites, and our projects may integrate with third-party services. We don't control those platforms and aren't responsible for their content, privacy practices, or availability. When we recommend a third-party tool for a project, we do our due diligence, but the relationship you form with that provider is between you and them.

11. Force majeure

Neither party is responsible for delays or failures caused by events outside reasonable control. This includes natural disasters, pandemics, government actions, internet outages, cyberattacks, or any other event that genuinely couldn't have been anticipated or prevented. If such an event affects a project, we'll communicate openly and work together to find a reasonable path forward.

12. Governing law

These terms are governed by the laws of India. Any disputes that can't be resolved through direct conversation will be subject to the jurisdiction of the courts in India. We genuinely prefer to resolve disagreements through open dialogue rather than legal proceedings, and we'd always explore that path first.

13. Changes to these terms

We may update these terms as our business evolves. Significant changes will be reflected in the "Last updated" date above. For active clients, we'll communicate material changes directly. Continued use of our website or services after changes take effect constitutes acceptance of the updated terms.

14. Get in touch

Got questions about these terms? Something feel off? We'd rather hear from you than leave things unclear.

Axiva

Email: support@axiva.in

Offices: India, United Arab Emirates, Singapore